SOME OF THE ADVANTAGES OVER MORE TRADITIONAL SYSTEMS
“Traditional systems” are people and paper systems. People receiving phone calls directly, making decisions about where the phone call should go and sending it there, recording transactions on paper, making decisions about where the paper should go and sending it
sometimes getting interrupted and sometimes, as a result of getting interrupted, forgetting to do something
getting distracted from something important by a not so important call or piece of paper
requiring people ($), office space ($), time ($)…
This system addresses many of these problems:
Things don’t fall through the crack if the transaction reports are made. The scheduled and On Demand reports are based on matching what should have happened compared to what has happened. They also show schedules when things are supposed to happen.
This system won’t interrupt but it won’t forget. If Warren receives a phone call in the middle of doing something really HOT he can refuse the call knowing that the voice mail message will appear in his E-Mail almost immediately and will be there for him to deal with the minute he is freed up from more pressing issues.
This system is a great time management tool.
This system will not get overloaded. The External Incoming Communications System and the Internal Communications Network can each handle virtually an unlimited number of calls simultaneously.
This system is portable worldwide. The E-Mails can be accessed (via laptop or Blackberry) from anywhere.
This system is very cost-effective. It does not require nearly as many people ($), nearly as much office space ($), nearly as much time ($)…this means more bottom-line profit ($) from every ($) of sales.
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